FAQ
How do I track my order? You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please ch...
Mon, 7 Mar, 2022 at 5:18 PM
When will I hear back from your customer service team? Our customer service team is available Monday-Friday 9-5 PM. Within those hours you should hear bac...
Mon, 3 Jan, 2022 at 4:57 PM
When will my order arrive? Once the order ships, it can take anywhere from 1-10 days to arrive depending on where you are located in the country. Packages...
Mon, 3 Jan, 2022 at 4:47 PM
Can I return my product? Unfortunately, we are currently unable to accept returns. My product arrived damaged, can I return it? Unfortunately, we ar...
Mon, 3 Jan, 2022 at 4:49 PM
How do I submit a Route Claim? Route is a package insurance used by many of our partners. In order to submit a claim, your order must be damaged, lost or s...
Mon, 3 Jan, 2022 at 4:49 PM
How do I track my order? You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please c...
Mon, 7 Mar, 2022 at 5:43 PM