How do I track my order?
You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out, as the email sometimes ends up there.
When will my order ship?
Most orders ship within 1-2 business days but it can take up to 3-4 business days depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9am-5pm. Orders are not fulfilled on bank holidays and weekends.
I won’t be home when the delivery is supposed to come, what do I do?
For all UPS and FedEx orders, you can ship to a hold location near you. This allows you to pick it up during the entire window that store is open, rather than the small delivery window provided by the carrier.
FedEx - FedEx offers a free option to hold a customer's package at a FedEx store or a local store. You can pick it up at places like Walgreens, Duane Reade, FedEx Office Ship Center, Acme, Dollar General, and Office Depot. They hold the package for 10 days for FedEx Ground and 5 days for FedEx Express. You need your ID and the tracking number to pick it up. Click here to find all locations.
UPS - UPS My Choice offers a similar pickup plan, which is free if you pick up from a UPS customer center. You can also ship to an access point. UPS Access points include Staples, UPS Stores, Michaels, and other locations.